BOOKING

Your appointment date and service will be secured when the signed contract and non-refundable deposit are received. The remaining balance will be due upon arrival on the day of the event.

​

DEPOSIT

Hire of equipment and services for a specified event date will not be confirmed until a 50% non-refundable deposit (50% if the total booking amount including delivery and setup charges) has been paid and a signed and completed booking form returned to the hire company within 3 days of client receiving invoice.  Until the deposit has been received, the hire company reserves the right to liaise with other clients for the same event date and equipment. Please check before making a deposit to ensure the desired event date is still available.  By paying a deposit and returning the signed booking form and contract, the client understands and agrees to the Terms & Conditions of hire.

 

PAYMENTS

Deposit payments can be made with credit card, Venmo, check, or cash. All remaining payments are to be paid at the time of the service. No checks or credit cards are accepted on the day of service. CASH ONLY PLEASE! Receipts are available upon request.

​

SERVICE LOCATION

We may require access to the location at least 2 hours prior to the scheduled event start time. This is necessary in order for the Artist and decorating team to organize and set everything up before the event begins.

 

DELAYS

The Artist and all decorating staff will arrive onsite as specified by the Client. We cannot be held responsible for delays (or incomplete decor) if not allowed a reasonable amount of time to complete decor services as described in this agreement.

 

DECOR EQUIPMENT

All re-usable non balloon equipment, including but not limited to frame, lighting, poles, fabric, etc., are the property of The Artist and must remain onsite for pickup at a specified time and date. The Client is responsible for all losses due to theft, vandalism, misplacement or damage. In the event that the Artist's equipment is damaged, misplaced, or stolen, the Client agrees to be billed for the repair or replacement cost of the item(s).

 

MATERIAL GUARANTEE

All materials are guaranteed to be as specified by the manufacturer. If a supplier discontinues a product or a manufacturer changes its material type, Coco Confetti reserves the right to make any last minute changes, including but not limited to substituting an item of like kind and quality.

 

INCLEMENT WEATHER

The Artist shall not be responsible should weather conditions make it impossible to set up decor services (as described in this agreement). This includes, but is not limited to strong winds, rain or snowstorms. However, if inclement weather prevents delivery of the agreed decor, a full refund minus deposit will be issued promptly.

 

ACCIDENTS

We are not responsible for accidents or injuries related to our decor that is caused by mischief or mishandling by the client, guests or site staff. Please, do not allow guests to put the latex balloons into their mouths. Be aware that some Children and Adults have allergic reactions to latex. These groups of people should refrain from having any contact with the latex balloons.

 

OUTDOOR DECOR

We use only the highest quality products and techniques to build your balloon decor. However, due to the general nature of balloons, we cannot guarantee that they will remain perfect and intact when used outdoors.

If inclement weather conditions make it difficult or impossible to produce as specified, we will do our best to be flexible with providing decor alternatives.

​

It is clearly understood that there will be no refunds or discounts for loss, breakage or failure to produce due to factors outside and beyond our control.

​

DISCLAIMER

We use professional equipment and material as intended for its particular purpose within all designs.

To limit your risk of damage we recommend that all decor and items remain in the position and location they are ordered for, installed in or placed in.

Please do not use or place any decor designed for indoor use outdoors or outside of covered 4-wall framed structures. Similarly, do not use any decor designed for outdoor use indoors.

 

EXCLUSIVITY

Coco Confetti will be the sole exclusive balloon artist for the contractual event. All designers will be direct employees or sub-contractors of the designated sole Balloon Artist used at this event. By signing this agreement the client agrees that no other person or company, including but not limited to caterer, coordinator, planner, event designer, volunteers, professional or otherwise, shall provide balloon products or decor for the client’s event without our prior written consent. If this occurs, we reserve the right to leave the job site for breach of contract.

 

PHOTOGRAPHY

Photos or videos of our work may be taken for promotional use and advertising purposes on our website, portfolio, social media, brochure, etc. You agree to us taking and using such images as described and release any and all claims regarding use.

This signed agreement serves as a release authorization for such materials.

 

LIABILITY

The hire company shall in no way be held responsible or accountable for any damage, injury, death or loss of income caused to the client, any third parties or properties due to the hire of equipment or provided services by the hire company. All equipment is hired and is the responsibility of the client until returned to the hire company.

​

Again please note: whole, uninflated, damaged or partial segments of balloons pose a major choking hazard for children and babies. Please ensure children are always supervised whilst around our balloons and that balloons are disposed of responsibly in the bin, and kept out of reach of children.